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Last Updated: 2nd January 2025

At Nokobi, we proudly offer worldwide delivery, ensuring that customers across the globe can enjoy our premium beauty and wellness products. Below, you’ll find important details about our shipping process, costs, and estimated delivery times.

1. Shipping Destinations

✔ We ship to most countries worldwide.
✔ If we are unable to deliver to your location, please contact us via email (info@nokobi.com) or via the chat.

2. Shipping Costs

✔ Shipping rates are calculated at checkout based on your location and the weight of your order.
✔ We strive to offer competitive shipping rates with reliable courier partners.
✔ Any applicable customs duties, taxes, or import fees are the responsibility of the customer.

3. Estimated Delivery Times

Delivery times vary depending on the shipping destination and courier service. Approximate delivery windows are:

✔ Europe: 2-6 business days
✔ USA & Canada: 3-8 business days
✔ Australia & New Zealand: 5-10 business days
✔ Asia & Middle East: 5-10 business days
✔ Rest of the World: 5-10 business days

Note: These are estimated timeframes and may be subject to delays due to customs processing, local courier operations, or unforeseen circumstances.

4. Order Processing & Tracking

✔ Orders are typically processed within 1-3 business days (excluding weekends and public holidays).
✔ Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
✔ If you do not receive your tracking information, please check your spam/junk folder or contact our support team.

5. Customs, Duties & Taxes

✔ International orders may be subject to customs duties, import taxes, or additional fees imposed by local authorities.
✔ These charges are not included in our prices or shipping fees and must be paid by the customer upon delivery, if applicable.
✔ Nokobi is not responsible for delays caused by customs clearance processes.

6. Lost, Stolen, or Delayed Packages

✔ Once an order has been dispatched, Nokobi is not responsible for lost or stolen packages. If an issue arises, please contact the shipping carrier directly with your tracking number.
✔ If your package is delayed beyond the estimated delivery time, please reach out to our support team, and we will assist in tracking your order.

7. Address Accuracy & Delivery Issues

✔ Please ensure that your shipping address is correct at checkout. Nokobi is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
✔ If an order is returned due to an incorrect address, additional shipping fees may apply to resend the package.

8. Contact Us

If you have any questions regarding your shipment, tracking, or delivery, please reach out to our support team via email (info@nokobi.com) or via the chat.

We appreciate your trust in Nokobi and look forward to delivering your order safely and efficiently!