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At Nokobi, we want you to shop with confidence. That’s why we offer a 30-Day Money-Back Guarantee on all purchases. If you are not completely satisfied with your order, you may return it within 30 days of delivery, subject to the terms below.

How to Initiate a Return

1. Contact Us First – Before returning your item, please email our support team at info.nokobi.com with your order number and reason for the return.
2. Return the Item via Tracked Courier – Customers are responsible for arranging the return shipment using a reliable tracked courier service. We do not accept responsibility for lost or undelivered returns.
3. Return in Original Condition – The item must be undamaged, and returned with all original packaging, accessories, and documentation. Any missing or damaged components may result in a partial refund or refusal.
4. Return Shipping Costs – The customer is responsible for covering the return shipping fees.

Refund Process

• Once we receive your return, we will inspect the item within 7 days.
• If the item meets the return conditions, we will process your refund to the original payment method used for the purchase.
• Refunds may take 5-10 business days to reflect, depending on your payment provider.

Important Notes

✔ Items that are damaged, incomplete, or not in original packaging may not be eligible for a full refund.
✔ We do not refund shipping fees.
✔ If your return does not meet our policy criteria, it will be sent back to you at your expense.

For any questions or assistance, please contact our support team at info.nokobi.com

🚀 Shop with confidence at Nokobi – Your wellness, our priority!